Minimum
system PC
PC Win 95/98/2000/NT/XP and VISTA
P500, 128 MB RAM, 400MB of HDD(optional), 4 x DVD-ROM,
16 bit sound card, 1024x768 video resolution Note;
Vista needs a higher minimum system.
Minimum
system Mac
Mac Power Mac G3 running OS 9.2 to OSX
128 MB RAM, 400MB of HDD (optional), 4 x DVD-ROM,
16 bit sound card, 1024x768 video resolution
The shipping costs and VAT are built into the price of the products,
so the prices listed are the prices you pay. This makes things clearer
and easier for you the clients (no hidden surprises).
UK
postage is FIRST CLASS. Items are dispatched within twenty
four hours of purchase or on the next working day.
International
shipping is AIRMAIL small package. Packages usually take
between 5 and 7 working days to arrive, depending on the destination.
Items are usually dispatched within twenty four hours of purchase
or on the next working day.
Dispatch
days and holidays; Monday
- Tuesday - Wednesday - Thursday - Friday
no dispatches are made in the weekend, bank holidays or during annual
summer leave (usually August).
Dispatches are usually made at between 1:00 and 3:00 PM GMT.
do
not use apostrophes in names, for example O'Connor instead Just
type in OConnor or O Connor or if you are trying to redownload after
a period of time go here.
File
is corrupt when downloaded
The
most common reason for the file becoming corrupt during the download
process is packets being lost by your computer. This can be due
to a poor Internet connection or other internet/computer activity
whilst the file is being downloaded.
To remedy this
problem you need to re-download the file. IMPORTANT
Delete all traces of the damaged file before you start the download.
Whilst downloading the file your computer should be left alone as
it is other Internet activity and computer activities that cause
the file to become corrupted.
If
the problem persists.
I recommend downloading the three part version of the program. IMPORTANT
1. Download ‘PowerAchiver’ to extract the three files.
2. Open the last file fist.
Once you have
downloaded and extracted the file, back it up on a CD-rom or second
computer or hard drive, so you don’t have to re download it
again.
No
serial number
The
serial number should be sent automatically from the server, however
some e-mail services now block all automatic e-mails as they are
considered to be Spam. If you have purchased the download version
of the course and have not received a serial number, please contact
me and I will resend your serial number directly.
We
only offer limited download facilities. You can download the install
files for up to a maximum of two months after purchase. After this
time you will have to repurchase the software if you loose it.
For
security reasons the download page and the download links change
on a regular basis. When you buy the download version It
is your responsibility to back up the install files to
a safe place. We recommend you back up on well labelled CD-r or
DVD-r.
We
will try to help clients whenever possible, however please note
this is at our discretion. Please email us if you do loose your
download or serial with an approximate date of purchase.
Magazine
version SE
I
am being asked for a serial number
which I don't have.
From November 2007 the SE version changed to v3.5 and the old serial
number will no longer work. To get the serial number for the older
version go
here.
New version v3.5 SE. The serial number or registration link is provided
with the magazine. However if you cannot locate the serial number
of the registration link follow this link.
Don't
worry about leaving your email with us. We are totally opposed to
Spam and we only send out emails when a new product is released
(maybe once a year), and we do not allow third parties access to
our database.
Video
problems
I
can't see the Video
or
I can't see the video but a hear the sound.
The
application Freezes on the
first screen with Vista
Install the latest version of QuickTime
on your system.
The video not working is usually down to the fact that you either
don’t have QuickTime on you system, or you have an older version
of the software. Metronome 2 also need QuickTime to function.
If
you are updating from an older version it
is important to uninstall the old version before re-installing
the new version, otherwise you can have problems with the video.
To
install QuickTime, click on the ‘more’ button on your
CD-ROM or DVD-ROM, and then click on the ‘QuickTime’
button towards the bottom of the page. On versions released after
November 2005 there is the facility to check your QuickTime version
on the CD.
If
you have the download version of the course you will have to download
it from the QuickTime web site at
The
QuickTime player is free if you choose the basic version.
BEWARE
- recently I have come across a number of faulty installations of
QuickTime. If the video or Metronome 2 is not working uninstall
QuickTime and then reinstall it.
Video
problem
Control
bar for video missing
or
can see video but can't start playback.
The video box appears, but there is no way of starting playback.
The video control bar is missing.
This
is because Adobe QuickTime isn't fully compatible with Windows 64
bit operating systems. So we have encountered this problem on Windows
Vista 64 and Windows 7 64.
To
solve this issue . .
1. Right
click on the shortcut
2. Select the compatibility tab
3. Select 'run this program in compatibility mode for'
4. From the dragdown menu select 'Windows XP (Service Pack2)
5. Click 'Apply'
Metronome
2
has no sound
Metronome
2 boots up OK but
there are no clicks when I try to use it.
You must have QuickTime 6 or higher
installed on your system.
The clicks on Metronome 2 are produced using a MIDI file, and therefore
if your computer is not configured to play MIDI files you will not
hear anything. Also QuickTime 6 or higher is necessary for Metronome
2. look at video problems
If
you are updating from an older version it
is important to uninstall the old version before re-installing
the new version, otherwise you can have problems with the video.
If
you can't get MIDI to run on your computer and so can't get Metronome
2 to work, Metronome 1 works uses a different method to produce
the beat work OK on your system.
E-book
problems (PDF's)
I
can't open the e-books, I get the error
message '404 unknown url'
You must have Adobe Acrobat Reader 5 or higher
installed on your system.
The error message is generated because of 'spyware' on some systems
or, more commonly the use of none standard browsers, i.e. AOL, Opera,
Firefox etc. The reason for the error, is that most none Microsoft
browsers try to access the internet when accessing files which are
on your computer system.
If you use a none Microsoft browser, you will need to open the e-books
directly off you hard-drive or the CD-ROM.
The e-books locations:
HARD
DRIVE
C: -> program files -> GCH Guitar Academy -> PDFS
CD-rom
CD drive -> PDFS
From both of these locations you can open the e-books by double
clicking on the icons, or copy/cut and paste them to a more convenient
location like your desktop and open them from there.
Screen
not fitting
I can't see the full screen,
the buttons at the side are missing
You
must run this software on a screen resolution
of 1024 x 768 or higher.
This is a common problem with older computers or computers which
have never been configured correctly.
To correct the problem, follow these instructions;
1 minimize or close all your programs
2 Right click the mouse on the desktop where there are no icons.
3 select 'Properties', then using tabs at the top select 'Setting'
4 Where there is a slider and it says 'Screen resolution', slide
the slider until the values are '1024 by 768'
5 Click 'Apply' and then 'OK'
Your screen will take a little getting use too if you have been
using it for a long time, however this is the recommended resolution
for most modern'ish' systems. If
your computer will not support this resolution, then unfortunately
you cannot run this software.
Application will not run on
Apple Mac Os9 and OsX
Application wasn't run and is asking for
shockwave to be installed
Because
of the differences between the various Mac operating systems, you
have to install the appropriate version of shockwave.
This problem will occur if you have never used a Shockwave based
application or encountered a Shockwave Web site. Shockwave is a
trustworthy application from Adobe and is completely free.
To correct the problem;
1 Download 'Shockwave Player 10' from the Adobe Web site
OS9 download here
OSx download here
What you need to do to connect your guitar to your PC, is adapt
the two different plug sizes
6.35mm
(1/4’) Mono Jack Plug (your guitar)
3.5mm
mini jack (your computer)
There are lots of ways of doing this. You can either use a complete
lead or just use an adaptor plug and a separate lead.
If
you are connecting the guitar to your computer just for tuning,
then a microphone will be sufficient and there are lots of cheap
microphones on the market especially for your computer.
Once
you have the correct leads or adapter your guitar will then plug
into the line or the aux socket on your sound card. It is wise to
turn your guitars volume control right down when first plugging
it in, and then slowly turn it up until the volume is correct.
We will replace the item in the unlikely event that a CD-rom or
DVD-rom arrives with the client damaged or is faulty.
This
policy is to protect ourselves from dishonest clients who copy the
product and then returned it. There is an absolute NO REFUND POLICY
on download products, so be sure you know what you are buying. Do
not buy a large download if your Internet connection will not allow
you to download it.
However
if you have any problems please contact
us and we will try our best to help.
Guitar
and lessons
questions
Just
e-mail me with your questions and I
will try my best to help.
Many people ask questions to do with guitars or lessons in the course,
which I will try my best to answer.
Any questions you may have are also useful to me in further developing
the course. As I see a pattern forming in the questions being asked
I can address these issues in future versions of the course.
